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The Village is now a member of the Chagrin Valley Council of Governments. As such all emergency calls are answered through the regional dispatch center.
Chagrin Valley Dispatch (CVD) is the communication center for 16 municipalities of the Chagrin Valley and greater Cleveland area, including The Village of North Randall. CVD staff members and state of the art communication systems allow us to initiate, coordinate and record services of our first responders. Police and Fire Emergency Response is still, ALWAYS handled by the Village of North Randall Police and Fire/EMS departments.
Chagrin Valley Dispatch Center
To assist the Village, CVD has trained dispatchers with certifications in Emergency Medical Dispatch (EMD), Cardio Pulmonary Resuscitation (CPR), National Incident Management System (NIMS). Their center is staffed 24/7 with a minimum of 8 dispatchers on duty at all times, and with 9 dispatchers on duty during peak hours.
CVD staff consists of 38 full time dispatchers, 8 full time dispatch supervisors, 1 dispatch manager, 1 dispatch director and 6 part time employees.